SHIPPING + RETURNS

Shipping + Deliveries

All orders will be processed within 5-7 business days. Orders may be delayed in peak seasons + holidays. Please allow additional days for transit. If there will be a significant delay in your shipment we will reach out to you directly.

Shipping Options:

- Free Local Pick-Up

- $5 Delivery within the Soo (Deliveries will be done the Friday after your order is ready. Deliveries will be contactless. Apartment buildings are excluded unless it can be delivered to an agreed upon secure location.)

- $10 Flat Rate (Ontario)

- $14 Flat Rate (Rest of Canada)

- Free Shipping on orders over $100.

 

Shipping Confirmation + Tracking

Once you place your order you will promptly receive a confirmation email. Once your order is ready for pick up or shipping you will receive a second email letting you know. Your tracking number will be found in the second email you receive - tracking numbers generally take 24 hours to activate. 

 

Returns + Exchanges

If for whatever reason you are unsatisfied with any of our products we will gladly provide a full refund or exchange within 5 days of picking up or receiving your order. Refunds or exchanges can be dropped off or mailed back to us at customers expense. Products must come back in unused, original condition.

 

Damages

If you receive your order damaged please contact us at wyldflowercandleco@gmail.com with a description + photos of damage.